Municipal & utility field services

Small operators working for cities and municipalities — maintenance, interventions, field services.

Operational focus

Seasonal and intervention-driven field work for cities/municipalities, with proof-of-work for the customer.

Example tenant

Poljo-prom — green-area maintenance (Slavonia)

Modules used

CRM Projects WorkOrders HR Assets Finance Procurement Risks Green Strategy

Operational challenges Operatio addresses

A mix of seasonal work (mowing, planting, irrigation) and unpredictable interventions (storms, damaged greenery).
The customer (city/municipality) wants proof of work — photos, hours, costs per location.
Equipment utilisation (mowers, tractors, vans) across multiple parallel projects.
Green KPIs (fuel use, CO₂) — increasingly required by the public and HBOR.
Intervention documentation — what, where, when, how much — without waiting on the field lead.

1 The city requests an intervention → CRM records the contact and context.
2 A project opens with a budget, location, and deadline.
3 The supervisor creates work orders and assigns a team, vehicles, and machines.
4 The field documents the work from a phone — status, photos, hour log.
5 Costs (fuel, materials, labour) are recorded against the order.
6 Management tracks profitability per customer and HBOR coverage in real time.